Healthcare Associate
Full-Time | Monday – Thursday, 7:00 AM – 5:00 PM MT (hours may vary)
Job Summary
We are seeking a dependable and flexible Healthcare Associate to join our in-clinic team. This position supports patient care and daily operations in a small but busy medical office. The ideal candidate is compassionate, adaptable, and professional, with a strong background in medical office or clinical support. This role requires initiative, the ability to handle multiple responsibilities, and a positive, team-oriented attitude.
Work Environment
- In-person position at our Colorado Springs office
- Fast-paced, small medical office setting
- Team-oriented, collaborative culture where adaptability is essential
- Must maintain a positive, professional attitude to support both patients and colleagues
About Us
FlyWell Health is a specialized pain management clinic in Colorado Springs. We provide holistic, evidence-based care including medication management, injections, hormone replacement therapy, and nutritional counseling. Our mission is to create an environment where patients can fly well by using shared decision-making on their journey to live their best lives.
Why Join FlyWell Health
- Be part of a mission-driven clinic where patient care and shared decision-making come first
- Work in a supportive, team-oriented environment that values respect, compassion, and professionalism
- Enjoy a healthy work-life balance with a four-day workweek (Monday–Thursday)
- Opportunity to grow your skills in both administrative and clinical areas of healthcare
- Join a clinic that is expanding and committed to innovation in pain management and holistic health
Compensation
- Flexible. Based on experience and qualifications
Qualifications
Required
- Dependability and flexibility
- Consistent reliability, punctuality, and accountability
- Experience in medical office administration or clinical support
- Strong understanding of medical terminology
- Excellent organizational and communication skills
- Ability to adapt to changing priorities and support team members in a small office setting
Preferred
- Experience with medication prior authorizations
- Background as a medical assistant or in a similar clinical role
- Experience with patient phone communication, rooming, or triage
- Skills in de-escalation and patient-centered communication
Key Responsibilities
Clinical & Documentation
- Room and triage patients promptly and professionally
- Accurately document medical histories and medications
- Maintain organized patient files and billing records
- Process insurance forms and prescription refills
Patient Communication
- Greet patients warmly and answer phones professionally
- Respond to inquiries with courtesy, empathy, and respect
- Use de-escalation techniques when needed
- Coordinate with clinical staff for seamless patient care
Compliance & Quality
- Maintain HIPAA compliance at all times
- Follow clinic policies and procedures consistently
- Report concerns promptly and take accountability for corrections
- Support ongoing quality improvement
Administrative Support
- Process referrals and prior authorizations efficiently
- Verify insurance benefits and authorizations
- Schedule patient appointments accurately
- Manage patient registration and intake paperwork
How to Apply
If you are seriously interested in this position, please apply with both a cover letter and resume. Applications without a cover letter may not be considered.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
