Healthcare Associate

Full-Time | Monday – Thursday, 7:00 AM – 5:00 PM MT (hours may vary)

Job Summary
We are seeking a dependable and flexible Healthcare Associate to join our in-clinic team. This position supports patient care and daily operations in a small but busy medical office. The ideal candidate is compassionate, adaptable, and professional, with a strong background in medical office or clinical support. This role requires initiative, the ability to handle multiple responsibilities, and a positive, team-oriented attitude.

Work Environment

In-person position at our Colorado Springs office
Fast-paced, small medical office setting
Team-oriented, collaborative culture where adaptability is essential
Must maintain a positive, professional attitude to support both patients and colleagues

About Us
FlyWell Health is a specialized pain management clinic in Colorado Springs. We provide holistic, evidence-based care including medication management, injections, hormone replacement therapy, and nutritional counseling. Our mission is to create an environment where patients can fly well by using shared decision-making on their journey to live their best lives.

Why Join FlyWell Health

Be part of a mission-driven clinic where patient care and shared decision-making come first
Work in a supportive, team-oriented environment that values respect, compassion, and professionalism
Enjoy a healthy work-life balance with a four-day workweek (Monday–Thursday)
Opportunity to grow your skills in both administrative and clinical areas of healthcare
Join a clinic that is expanding and committed to innovation in pain management and holistic health

Compensation

Flexible. Based on experience and qualifications

Qualifications

Required

Dependability and flexibility
Consistent reliability, punctuality, and accountability
Experience in medical office administration or clinical support
Strong understanding of medical terminology
Excellent organizational and communication skills
Ability to adapt to changing priorities and support team members in a small office setting

Preferred

Experience with medication prior authorizations
Background as a medical assistant or in a similar clinical role
Experience with patient phone communication, rooming, or triage
Skills in de-escalation and patient-centered communication

Key Responsibilities

Clinical & Documentation

Room and triage patients promptly and professionally
Accurately document medical histories and medications
Maintain organized patient files and billing records
Process insurance forms and prescription refills

Patient Communication

Greet patients warmly and answer phones professionally
Respond to inquiries with courtesy, empathy, and respect
Use de-escalation techniques when needed
Coordinate with clinical staff for seamless patient care

Compliance & Quality

Maintain HIPAA compliance at all times
Follow clinic policies and procedures consistently
Report concerns promptly and take accountability for corrections
Support ongoing quality improvement

Administrative Support

Process referrals and prior authorizations efficiently
Verify insurance benefits and authorizations
Schedule patient appointments accurately
Manage patient registration and intake paperwork

How to Apply
If you are seriously interested in this position, please apply with both a cover letter and resume. Applications without a cover letter may not be considered.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

FlyWell Health

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Healthcare Associate