About Genesis Counseling
Genesis Counseling is a large mental health group private practice with 5 locations across South Florida, along with virtual services provided statewide. We are dedicated to integrity, authenticity, and excellence in client care, and we are seeking a detail-oriented and compassionate Intake Specialist to join our team.

This role is essential in supporting our mission to provide quality mental health care and in creating a welcoming, supportive first experience for new clients. The Intake Specialist will manage client intake processes, handle a high volume of calls, verify insurance benefits, and coordinate across multiple locations with over 50 clinicians.

Key Responsibilities

Client Intake & Scheduling
Answer and manage a high volume of intake calls with professionalism, warmth, and empathy.
Gather, verify, and document client information, including presenting concerns, preferences, and scheduling needs.
Match clients with clinicians across multiple office locations and specialties, ensuring the best clinical fit.

Insurance & Billing Support

Verify insurance benefits and communicate coverage details clearly to clients.
Prepare and submit insurance claims accurately and in a timely manner.
Handle billing inquiries and resolve payment or claims-related issues in collaboration with the billing team.
Maintain up-to-date records of client billing and insurance information.

Practice Knowledge & Team Collaboration

Develop and maintain familiarity with all Genesis Counseling clinicians, their specialties, and areas of expertise.
Coordinate scheduling across a growing, multi-location practice with over 50 clinicians.
Collaborate closely with the clinical, billing, and administrative teams to ensure a seamless client onboarding process.

Client Experience & Professionalism

Provide a personable, compassionate, and welcoming first impression for clients.
Maintain confidentiality and adhere to HIPAA regulations at all times.
Demonstrate strong multitasking skills in managing calls, documentation, and communication simultaneously.

Qualifications

Experience in medical or mental health intake, billing, or coding preferred.
Strong understanding of insurance processes and claims management.
Ability to manage and prioritize a high volume of incoming calls.
Excellent interpersonal and communication skills; personable, empathetic, and client-focused.
Proficiency with Electronic Health Records (EHR) systems, billing software, and Microsoft Office/Google Suite.
Highly organized, detail-oriented, and able to work independently with urgency.
Experience with mental health clients and/or healthcare field preferred.

Schedule & Time Off

Hours: Monday–Friday, 9:00 AM – 6:00 PM with a 1-hour lunch break.
Location: Virtual, work-from-home position.
Requirements: Candidates must provide their own operating systems and workspace, including:
Updated Mac or PC
Office software (Word, Excel, Drive)
Printer & fax capabilities
Reliable phone & WiFi
Quiet, professional work environment

Join us in making a difference in the lives of our clients and the community!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

Flexible schedule
Opportunities for advancement
Paid sick time
Paid time off
Work from home

Work Location: Remote

Genesis Counseling

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