Healthcare Call Center Representative – Patient Scheduling & Sales
Where sales performance meets life-changing healthcare impact
About Us
At DrLullaby, we are revolutionizing sleep care by delivering evidence-based treatment for insomnia and sleep disorders. As a virtual-first clinic, we specialize in Cognitive Behavioral Therapy for Insomnia (CBT-I). Patients come to us referred and ready for care — and our Patient Access Consultants are the sales-driven professionals who turn interest into action.
This is not an admin scheduling role. This is high-impact sales role. You will be the first voice patients hear, guiding them from referral to enrollment, and ensuring they take the first critical step toward better sleep and better health.
Why This Role is Different
- Warm leads only – no cold calling. Every patient you contact has already been referred to us.
- High conversions – with daily KPIs of 80–100 warm calls and a 30–60%+ conversion rate into scheduled appointments, your ability to influence, connect, and close is what drives success.
- Performance-driven rewards – bonus pay tied to attended appointments.
- Mission with impact – every “yes” is a patient starting life-changing care.
What You Will Do
- MUST make 80–100 warm calls per day, using provided scripts and proven strategies.
- Convert 30–60%+ of calls into scheduled appointments.
- Build rapport and urgency, helping patients commit to starting treatment.
- Log all activity accurately in our CRM (Monday.com) and maintain real-time data integrity.
- Collaborate with a high-performing remote team via Google Workspace tools.
- Celebrate wins daily — your numbers translate directly into patient lives changed.
KPIs & Expectations
- 80–100 warm outreach calls/day
- 15–20+ appointments scheduled/day
- 30–60%+ conversion rate
- < 24-hour turnaround on new referrals
- Bonus pay for attended appointments
Who Thrives Here
- Sales professionals with a track record of closing and exceeding quotas.
- Confident communicators who build instant rapport on the phone.
- Driven, competitive individuals who thrive on KPIs and accountability.
- Professionals who want to channel their sales skills into something purpose driven.
Preferred Experience
- High volume outbound sales, appointment setting, or call center background.
- CRM experience (Monday.com, Twilio, Healthie).
- Healthcare, telehealth, or behavioral health familiarity (a plus, not required).
The Impact
Every call you make is not just about hitting a number — it is about helping patients take the first step toward better sleep, better health, and a better life. If you are ready to bring your sales game to a mission-driven space, this is the opportunity.
Job Types: Full-time, Contract
Pay: From $2,000.00 per month
Benefits:
- Flexible schedule
- On-the-job training
- Paid training
- Work from home
Work Location: Remote
