Description

At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

The primary goal of the Clarest Intake Clerk is to manage and coordinate facility admissions and discharge information from our pharmacy customers in Long-Term Care, Assisted Living, or Institutional setting. Each clerk is responsible for the accuracy of insurance payer information and demographics specific to each patient or resident. This function is directly interfaced with the pharmacy workflow for fulfillment and distribution of medications and as a result, timeliness and accuracy are paramount.

Location: Remote
Salary: $18-22 per hour
Schedule:Monday – Friday: 2:00PM – 9:00PM EST (Part-Time 20-25 hr/wk) | Weekends and Holidays as needed

What We Offer:

Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)
Paid Time Off
Free Virtual Care – Telemedicine
401k with company match
Referral Bonuses
Life Insurance
Make a difference in the lives of others!
We are growing and that means more opportunities

Key Responsibilities:

Collect accurate patient information, including demographics, payor information and insurance providers from a variety of sources including electronic client database, eligibility websites, and our own customer database.
Ensure timely input of information into our pharmacy fulfillment software based on information to assure on-time fulfillment of prescription to the patient.
Communicate efficiently and effectively with team members, pharmacists, nursing facility staff and insurance companies.
Triage accounts by patient demographic and insurance information.
Coordinate discharge processes within pharmacy software system when appropriate.
Accurately update profiles upon discharge, including the handling of billing medications filled on or after day of discharge.
Research system for member eligibility. Create and record patient and insurance information.
Adhere to the departmental processes associated with the documentation and review of insurance information.
Escalate issues pertaining to workflow to Intake Manager.
Call provider or facility for any additional information necessary to the creation of an account to update regarding member eligibility, and to provide them with the information as indicated.
Actively contributes to the evaluation and continuous improvement of client services, policies, and procedures.
All other responsibilities as assigned by the manager to support these and other responsibilities in the department.
The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:

High school diploma or equivalent, required.
Knowledge of Medicare Part D, Medicaid, and Commercial insurances, required.
Intermediate knowledge of Microsoft Outlook, and Teams, required.
Intermediate experience with Framework LTC and DocuTrack preferred. Ability to maintain confidentiality including but not limited to HIPPA.

Skills + Abilities:

Critical thinking and problem-solving skills, required.
Ability to multi-task and prioritize in a fast-paced environment.

Ability to handle a high number of accounts per day.
Courteous, empathic, and professional demeanor, a team player.
Strong communication, interpersonal, and organizational skills.
Receptive to feedback, willing to learn, embracing continuous improvement.
Ability to make decisions in alignment with Clarest core values.
Ability to evaluate process path based off information obtained from insurance or another payer.
Responsible for managing queue of workload and reporting any concerns to leadership.

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

Clarest Health

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